Help Center

Our free delivery guarantees delivery within 1-3 days for orders to Germany, Austria and Switzerland.

No, free delivery applies to all orders, regardless of the order value. We want to offer you an outstanding shopping experience.

To ensure prompt processing, we recommend placing your order before 8:00 PM. Orders placed after this time will be processed on the next business day.

Of course! We also deliver to parcel lockers in Germany to offer you maximum flexibility.

Use our user-friendly online tracking tool. You will automatically receive a tracking link via email as soon as your order has been shipped.

You can return products within 14 days. Simply contact our customer service to start the return process.

Yes, to receive a refund, we ask that you return the product unused and in its original packaging.

Refunds are issued via the original payment method. We accept PayPal, Klarna invoice, instant bank transfer, and credit cards such as Amex, Mastercard, and Visa.

Refunds typically take up to 5 working days to process after we receive the returned product.

We understand that returns can sometimes be necessary. Unfortunately, returns are subject to a fee unless the product is faulty or defective. In such cases, we will of course cover the return shipping costs. However, we hope you are completely satisfied with your purchase and won't need to use the free return service.

Our fragrance-free cream has been developed to be suitable for all skin types and to provide an optimal skincare experience.

By reducing perfume evaporation, the cream prolongs the fragrance presence of any perfume without affecting the original note.

Absolutely! Our cream is compatible with all perfumes, regardless of brand or fragrance.

For optimal results, apply the cream to clean and dry areas of skin, as well as to impulse points such as the neck, behind the ears and wrists, before using your favorite perfume.